Terms & Conditions
1. Services
1.1 We provide marketing, branding, design, digital, strategy, consultancy and related services as agreed in writing (email, proposal, contract, or statement of work).
1.2 The scope, deliverables, timelines, and fees will be set out in a proposal or agreement. Any work outside the agreed scope will be treated as a variation and may incur additional fees.
2. Fees & Payment
2.1 Fees are as outlined in the agreed proposal or contract and are exclusive of VAT unless stated otherwise.
2.2 Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
2.3 We reserve the right to require an upfront deposit (typically 30–50%) before commencing work.
2.4 Late payments may incur interest in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
2.5 We reserve the right to suspend work if payments are overdue.
3. Client Responsibilities
3.1 You agree to:Provide timely feedback, approvals, and required materials.Ensure all information supplied is accurate and lawful.Obtain any necessary permissions, licences, or consents for materials you provide.
3.2 Delays caused by late feedback or materials may impact timelines and may result in additional costs.
4. Intellectual Property
4.1 All intellectual property created by us remains our property until full payment of all invoices.
4.2 Upon full payment, ownership of final, approved deliverables transfers to you, unless otherwise agreed in writing.
4.3 We retain ownership of:Working filesDraft conceptsMethods, frameworks, tools, and know-how
4.4 We reserve the right to showcase completed work in our portfolio, website, social media, and marketing materials unless you request otherwise in writing.
5. Third-Party Services
5.1 We may engage third-party suppliers (e.g. developers, printers, media platforms, hosting providers).
5.2 We are not responsible for failures, delays, or errors caused by third-party services.
5.3 Any third-party costs are payable by you and may be invoiced separately.
6. Revisions & Approvals
6.1 The number of revisions included will be outlined in the proposal.
6.2 Additional revisions beyond the agreed scope may incur additional charges.
6.3 Approval of work confirms acceptance. We are not responsible for errors once approval has been given.
7. Confidentiality
7.1 Both parties agree to keep confidential any commercially sensitive or confidential information disclosed during the engagement.
7.2 This obligation survives termination of the agreement.
8. Liability
8.1 We will provide services with reasonable skill and care.
8.2 To the maximum extent permitted by law:
We are not liable for indirect or consequential losses. Our total liability is limited to the fees paid by you for the relevant services.
8.3 We do not guarantee specific commercial outcomes, such as sales, revenue, rankings, or performance results.
9. Termination
9.1 Either party may terminate the agreement with 14 days’ written notice, unless otherwise stated.
9.2 Upon termination: All work completed to date will be invoiced. Any outstanding invoices become immediately payable.
9.3 Deposits are non-refundable once work has commenced.
10. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to acts of God, strikes, technical failures, or government restrictions.
11. Data Protection
11.1 We comply with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.
11.2 Any personal data shared will be processed only for the purpose of delivering the agreed services.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Ireland.Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
13. Entire Agreement
These Terms, together with any proposal or contract, constitute the entire agreement between the parties and supersede all prior discussions or agreements.
What We Stand For
Across every relationship, Maven aims to be curious, strategic, collaborative and outcome-driven. That shows up through four core values.
When you work with us, you’ll work directly with senior people, not layers of account management. The team you meet at the start is the team that stays close throughout.
Leanne Byrne
Managing Director
Leanne leads relationships and business development at Maven. She brings experience from in-house marketing roles in fast-growing clinics and retail, where she helped launch new services and keep teams aligned around the story. Her background in photography, filmmaking and business development gives her a strong feel for how content and strategy work together.
Clients value Leanne’s thoughtful preparation, her eye for the human side of a brief and her focus on building long-term partnerships rather than quick wins.
Claire Gannon
Business Director
Claire leads delivery and strategy. She has spent over a decade working in brand, insight and go-to-market roles, helping established brands and growing businesses turn ideas into campaigns that actually land. Her experience ranges from large telecoms projects to scaling ambitious start-ups.
At Maven, Claire brings a steady, strategic presence. She joins the dots between teams, keeps plans grounded in reality and makes sure the work stays focused on outcomes that matter to the organisation.
Mark
CRM and Content Lead
Mark supports CRM, automation and content at Maven. He focuses on the systems and messages that keep marketing running in the background, from email journeys and contact strategies to the content that helps people take the next step. He also leads our work on CRM configuration, automated contact journeys and light AI supported workflows that keep communication consistent across channels.
He works closely with Leanne and Claire to make sure plans are not just designed but delivered, measured and refined, so teams can see how their marketing is performing over time.
Specialist Partners
Maven also works with a trusted network of videographers, designers and media partners who can be engaged for specific campaign requirements, such as event coverage, video production and design of campaign assets.
Find out if
is right for you?
We are a good fit if you:
Start small, move fast...
We like to begin with something small and useful. That might be a focused workshop, a short sprint on your messaging or a live review of your current marketing so we can agree what matters most.
